Our pricing for customized tufted rugs is based on several key factors to ensure you get the best value for your unique creation:
Size: Larger rugs require more materials and labor, so the price will scale accordingly. We offer a range of sizes to fit your needs and budget.
Complexity of Design: Intricate and detailed designs may involve more time and expertise, influencing the final cost. Simpler patterns or solid colors are typically more economical.
Color Variations: The number of colors used in your rug can impact the price. Using multiple colors may increase the cost due to the additional dyeing and tufting processes involved.
Custom Features: Special requests, such as unique shapes, personalized designs, or additional treatments (e.g., anti-slip backing), may also affect the overall price.
To give you a personalized quote, please provide us with your design specifications, desired size, material preference, and any other customization details. Our team will review your requirements and offer a detailed pricing estimate. Rest assured, we strive to deliver high-quality, customized rugs at competitive prices, ensuring you get the best value for your investment.
Return policy:
At Artistic Threads, we strive to ensure your complete satisfaction with your custom tufted rug. Due to the personalized nature of our products, our return policy is as follows:
Custom Orders: Since each rug is made to order based on your specific design and preferences, we generally do not accept returns or exchanges. However, if there is a defect in craftsmanship or materials, we will work with you to rectify the issue.
Defects and Damages: If your rug arrives damaged or with any defects, please contact us within 7 days of receiving your order. We will require photos of the damage or defect to assess the situation. If the issue is confirmed, we will offer a repair, replacement, or refund, depending on the circumstances.
Order Cancellations: You may cancel your order within 24 hours of placing it for a full refund. After this period, the customization process will begin, and we will be unable to cancel the order.
Color and Design Variations: Please note that slight color and design variations may occur due to the handmade nature of our rugs and digital display differences. Such variations are not considered defects and are part of the charm of handcrafted items.
Customer Satisfaction: Your satisfaction is our priority. If you have any concerns or issues with your rug, please contact our customer service team. We will do our best to resolve the matter to your satisfaction.
For any inquiries or to initiate a return or claim, please email us at [email protected] or call 347-754-0414. Thank you for choosing Artistic Threads, where we are committed to delivering quality and excellence in every rug we create.
Shipping options:
At Artistic Threads, we offer flexible shipping options to ensure your custom tufted rug arrives safely and promptly. Here are our shipping options:
Standard Shipping: Our standard shipping option delivers your rug within 5-7 business days after it has been crafted and quality-checked. This option is ideal for most orders and provides a reliable delivery timeframe.
Expedited Shipping: If you need your rug sooner, we offer expedited shipping, which delivers within 2-3 business days after the rug is ready. This option is perfect for last-minute gifts or urgent needs.
International Shipping: We are pleased to ship our custom rugs worldwide. International shipping times and costs vary based on the destination. Please contact us for an accurate quote and delivery timeframe for international orders.
Shipping Costs: Shipping costs are calculated based on the size, weight, and destination of your rug. You will be provided with a shipping cost estimate at checkout. For large or bulky orders, additional shipping charges may apply.
Order Tracking: Once your rug has been shipped, you will receive a tracking number via email. This allows you to monitor the progress of your delivery and know exactly when to expect your rug.
Packaging: We take great care in packaging your rug to ensure it arrives in perfect condition. Each rug is securely rolled and wrapped to protect it during transit.
Free Shipping Promotions: From time to time, we offer free shipping promotions. Be sure to check our website or subscribe to our newsletter to stay informed about any current offers.
For any questions or special shipping requests, please contact our customer service team at [email protected] or 347-754-0414. We are here to help ensure your rug reaches you as smoothly and quickly as possible.